Adding a cloud provider in vCloud Application Director 6.0.1

If you’ve tried to add a new cloud provider within vCloud Application Director 6.0.1, you may have run into an issue where the credentials can’t be validated. The (less than helpful) UI error message is: Could not connect to the Cloud Provider at https://iaas01.lab.dns: Unable to login to cloud provider. Please verify the user credentials as well as other parameters you entered.

The documentation says to use a down-level logon in the format of domain\username, which is incorrect. [Source:]

If you examine Application Director’s tcserver catalina.out log, located at /home/darwin/tcserver/darwin/logs/, you’ll see the following (surprisingly helpful!) error message.

Jun 24 2014 17:18:40.703 INFO  [http-bio-8443-exec-10] [damian.karlson@lab.dns] com.vmware.darwin.service.catalog.CloudProviderHelper - Logging in cloud url=https://iaas01.lab.dns with user=lab.dns\damian.karlson
Jun 24 2014 17:18:40.703 INFO  [http-bio-8443-exec-10] [damian.karlson@lab.dns] com.vmware.darwin.flow.engine.CloudServiceConnectionImpl - Generating SAML for user='lab.dns\damian.karlson' 
Jun 24 2014 17:18:42.134 ERROR [http-bio-8443-exec-10] [damian.karlson@lab.dns] com.vmware.darwin.flow.engine.CloudServiceConnectionImpl - Error occured while generating SamlToken for the user=lab.dns\damian.karlson
com.vmware.darwin.csp.exception.CspException: Use damian.karlson@lab.dns for Username field instead of lab.dns\damian.karlson


  • vCloud Application Director Build 1571033
  • vCloud Automation Center 6.0.1 Build: 1571033, using vCenter’s SSO
  • vCenter Server Appliance Build 1750781


  1. […] Center identity source, you may need to capitalize the domain name in the user’s UPN. (See this post about attempting to add a cloud provider with a down-level username vs. a […]

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